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How can I check my policy claim status online?

You can check your claim status through any of the following modes:

i) Visit https://customersupport.hdfcergo.com/claims/claim-status.html?_ga=2.146383348.1709557366.1630297263-269981564.1630046803

ii) Download the HDFC ERGO App from Playstore/Appstore and login to your account. Click on your cover under “MY POLICIES” and select the Track Claims option.

iii) Write "Hi" to HDFC ERGO's WhatsApp number 81695 00500. Then choose "7. Claim Services" as your option, followed by "2. Claim Status"

iv) Open the HDFC ERGO website and select "Ask DIA". Click on the Claims option and then select Claim Status. 

Answers tags 60904  Views   2 kudos 13  Replies 2 weeks ago

I recently lost my original insurance policy. What is the process to obtain a deiplicate policy copy?

Hi,

You can get your insurance policy copy through any of the following modes:

i) Visit https://customersupport.hdfcergo.com/customer-care/email-policy-copy.html and enter your Policy No./Mobile No./Email ID. Once the OTP verification is complete, the policy copy would be sent to your registered e-mail address.

ii) Download the HDFC ERGO App from Playstore/Appstore and login to your account. Click on the “More” tab at the bottom-right side. There you will find the option to Email Policy.

iii) Write "Hi" to HDFC ERGO's WhatsApp number 81695 00500. Then choose "2. Policy Documents" as your option, followed by "1. Policy Copy"

iv) Open the HDFC ERGO website and select "Ask DIA". Click on the Policy Copy option and proceed. 

Answers tags 59002  Views   7 kudos 17  Replies 2 weeks ago

How can I cancel policy online?

Answers tags 39398  Views   6 kudos 20  Replies 2 weeks ago

I want to get a duplicate copy of my car insurance.

Model of my car -- HONDA BRIO

Registration No. WB02AF 1099

Chesis No. - MAKDD174AEN208081

Engine No. - L12B33018838

You can get your insurance copy through any of the following modes:

i) Visit https://customersupport.hdfcergo.com/customer-care/email-policy-copy.html and enter your Policy No./Mobile No./Email ID. Once the OTP verification is complete, the policy copy would be sent to your registered e-mail address.

ii) Download the HDFC ERGO App from Playstore/Appstore and login to your account. Click on the “More” tab at the bottom-right side. There you find the option to Email Policy.

iii) Write "Hi" to HDFC ERGO's WhatsApp number 8169 500 500. Then choose "2. Policy Documents" as your option, followed by "1. Policy Copy"

iv) Open the HDFC ERGO website and select "Ask DIA". Click on the Policy Copy option and proceed. 

Answers tags 38900  Views   1 kudos 7  Replies 2 weeks ago