i) Visit https://customersupport.hdfcergo.com/claims/claim-status.html

ii) Download the HDFC ERGO App from Playstore/Appstore and login to your account. Click on your cover under “MY POLICIES” and select the Track Claims option.

iii) Write "Hi" to HDFC ERGO's WhatsApp number 8169 500 500. Then choose "7. Claim Services" as your option, followed by "2. Claim Status"

iv) Open the HDFC ERGO website and select "Ask DIA". Click on the Claims option and then select Claim Status. 

Hi,

You can get your insurance policy copy through any of the following modes:

i) Visit https://selfhelp.hdfcergo.com/SelfHelp/Authentication/EmailPolicyCopy and enter your Policy No./Mobile No./Email ID. Once the OTP verification is complete, the policy copy would be sent to your registered e-mail address.

ii) Download the HDFC ERGO App from Playstore/Appstore and login to your account. Click on the “More” tab at the bottom-right side. There you will find the option to Email Policy.

iii) Write "Hi" to HDFC ERGO's WhatsApp number 81695 00500. Then choose "2. Policy Documents" as your option, followed by "1. Policy Copy"

iv) Open the HDFC ERGO website and select "Ask DIA". Click on the Policy Copy option and proceed. 

To raise a policy cancellation request, visit https://customersupport.hdfcergo.com/customer-care/policy-cancellation-request.html. Enter your Policy No., Mobile No. or Email ID to proceed with raising the request.

i) Visit https://selfhelp.hdfcergo.com/SelfHelp/Authentication/EmailPolicyCopy and enter your Policy No./Mobile No./Email ID. Once the OTP verification is complete, the policy copy would be sent to your registered e-mail address.

ii) Download the HDFC ERGO App from Playstore/Appstore and login to your account. Click on the “More” tab at the bottom-right side. There you find the option to Email Policy.

iii) Write "Hi" to HDFC ERGO's WhatsApp number 8169 500 500. Then choose "2. Policy Documents" as your option, followed by "1. Policy Copy"

iv) Open the HDFC ERGO website and select "Ask DIA". Click on the Policy Copy option and proceed.