My brother has a flat on the sixth floor of a building. The ceiling crashed. Who can claim insurance

[hanif]

My brother has a flat on the sixth floor of a building. The ceiling crashed. Who can claim insurance? He or his upstairs neighbour?

[kusumM]

The insurer will come and check the cause of the crash of the ceiling. The compensation depends on whether it was natural or manmade. The insurance policy needs to be read through to understand if it includes the ceiling crash.

[Arti · Accepted solution]

Dear Sir , 

Any one can claim insurance on behalf of the insured person. To claim, you can call on our customer care number on 022 6234 6234 / 0120 6234 6234 or mail us at care@hdfcergo.com or contact your relationship manager/
agent/broker to intimate a claim. You may also walk into to any of our offices with a duly-filled claim form for claim registration.